Tuesday, August 20, 2013

You Can't Motivate Others

Customer experience expert Gregg Lederman knows a thing or two about how to motivate employees. After all he founded Brand Integrity, an experience management firm that specializes in measuring employee engagement at mid- to large-sized companies. His Rochester-based firm provides a variety of tools and techniques for influencing how employees interact with customers, with the idea being that an engaged employee then leads to an even better experience for customers.

 “There’s an incredible engagement crisis going on in our country,” said Gregg Lederman, pointing to management consultant firm Gallup Inc.’s “State of the American Workplace: Employee Engagement Insights for U.S. Business Leaders” report put out earlier this year. According to the report’s findings, roughly three in 10 American workers are engaged workers, meaning they’re involved in, enthusiastic about, and committed to their jobs.

So how DO you motivate employees?

"You can't motivate others," says Lederman. "It’s not about rewards. That’s not what motivates people. What motivates people is creating an environment where people can become motivated. If you can get the majority of your workforce to capture and share successes, we’ve proven that’s the necessary ingredient for keeping people engaged. Your job as a manager and leader is to create an environment where people can become motivated."

In addition to his good work at Brand Integrity, Gregg is a frequent keynote speaker on employee engagement and the customer experience. His new book ENGAGED!: Outbehave Your Competition to Create Customers for Life, comes out Tuesday, August 27.

Thursday, August 15, 2013

Marilyn Sherman | A Passion to Help People

Marilyn Sherman - New Demo Video | A passion to help people get a front-row seat in life!
Marilyn Sherman's new demo video is here!
It's the full demo (16:50). Feel free to watch as much or as little as you'd like.
[direct link: http://goo.gl/UZjCdu]

Marilyn Sherman's New Demo Video | Watch Video!
Marilyn's passion is helping people reach their true potential. She inspires employees to go from an attitude of entitlement to a place of gratitude, resulting in: better customer service, increased productivity, overcoming obstacles, and creating a healthier work environment. She encourages people to do more for less.

Marilyn shares stories from 
individuals who have had front-row experiences. She teaches her audiences how going above and beyond truly makes a difference to others, as well as for their own lives. Marilyn may be referred to as a motivational speaker, but she is described as a "perspective shifter".
Join Marilyn in getting a front-row seat in your life!

Want to Learn more about Marilyn Sherman? For more information on Marilyn's programs, availability & speaking fees, please contact:
Sarah Whitten at 913.498.9775 | sarah@thestandardovation.com

Marilyn's Programs
Marilyn's Client Testimonials
Marilyn's Biography

Marilyn Sherman is managed by Standard Ovation | www.thestandardovation.com | 913.498.9772

Sam Richter - Speak, Inc. Homepage!

A BIG thank you to Speak, Inc. for featuring Sam Richter on their homepage!


Sam Richter is the world’s online intelligence expert. His custom programs will shock you (and maybe even scare you) about what can be found. Sam's program is VERY high-content and filled with an unbelievable amount of tricks and tools that can be used immediately in order to improve your sales.

Business and sales are all about personal relationships. When you know more about your prospects and clients, you're better able to relate on a personal level, build more meaningful connections, identify triggering events, tailor offerings, and ensure relevancy. Most important, Sam's program attendees report dramatic results in their sales efforts – whether it’s targeting the best prospects, getting better referrals, closing more deals (2x more!) and/or generating more business from existing clients.There are thousands of great speakers. There are hundreds of good sales trainers. But Sam Richter takes it to the next level. Sam's Know More! Keynote is the #1 program guaranteed to provide your audience with the highest amount of take-home value that can be used immediately to improve individual and company performance, delivered in a fast-paced, jaw-dropping, humorous, and engaging manner.

Wednesday, August 14, 2013

1 on 1 With Greatness....and MJ

by Don Yaeger

End up in a small room with Michael Jordan and a young boy fighting leukemia and you’ll see true Greatness at play.  I had that chance recently and was amazed by the moment.  It was MJ at his one-on-one best with a 12 year old from California, Joseph Domingues, Jr.

Granted, the name isn’t as epic as the battles of Jordan vs. Bird or Jordan vs. Magic, but this battle of Jordan vs. Domingues featured a kid in a resilient battle against leukemia.  The day was arranged by the Make-a-Wish Foundation and was highlighted by 10 questions written, by hand, on a piece of paper that would challenge the NBA Great.

Surrounded by his parents and older sister, little Joseph Domingues grew confident as his basketball idol autographed a few jerseys and other MJ apparel.  He shook hands with the man who won 6 NBA Championships, but when the conversation turned more personal Joseph did what most might: he started shaking.  His left leg was bouncing up and down as he stuttered to answer Michael’s question and then MJ reached over, put his hand on Joseph’s leg and said, “It’s just us, pal.  Nothing to be nervous about.”  The boy’s leg went still then Jordan said “Don’t you have things you might want to ask?”

“As a matter of fact,” Joseph said reaching for his backpack.  “I did bring some questions!”  He pulled a handwritten sheet from the backpack and started rattling them off.  The nerves were suddenly gone.

“What does it take to be the best?” was Joseph’s first question and MJ had the perfect answer.  “You have to have a passion for something to be great at it,” His Airness said.  “So try everything until you find that thing you’re passionate about.  When you find it, you can be great at it.”

So True.

The questions continued with topics of his favorite teammate and who MJ would never want to play against.

After acknowledging that Scottie Pippen was his favorite teammate, Jordan quickly swatted the latter question with, “Nobody.  In basketball, I would want to play against everybody.”

It’s that kind of mindset that made MJ a living legend.  Even in a heart-warming event like this, his competitive thirst to be the best is never far removed.  The questions continued about the 1988 Slam Dunk Contest, and even MJ’s acting role in the movie “Space Jam.”  But after the written questions were exhausted, there was still time for one more.

Joseph’s last question for Michael was about the “flu game” from the 1997 NBA Finals against the Utah Jazz and what drove Michael to continue playing even though he was ill.  MJ explained how important it is to push through obstacles even if you don’t feel up to the challenge.

The lesson here is about persistence and resilience.  Little Joseph Domingues waited a year-and-a-half to meet Michael.  The Make-a-Wish Foundation asked several times would he want to meet other, more readily-available stars instead, but he refused.  Little Joseph only wanted to go one-on-one with his dream player.  Here’s to hoping his fight with cancer has just as Great an outcome!

Have you had a moment, in life or in business, where your persistence paid off?  Have you stayed true to a goal of yours despite many opportunities to curb that goal for a faster reward?