Monday, October 1, 2012

HCAHPS | What are you doing to IMPROVE patient satisfaction?

HCAHPS: What are you doing to improve patient satisfaction?

*In 2013, the HCAHPS assessment will be required by ALL healthcare organizations utilizing Medicare funds! 
As a healthcare provider, patient satisfaction is one of the most important parts of your job. And as a leader, you also know the importance of patient satisfaction scores. Measuring up on the Hospital Consumer Assessment of Health Providers and Systems, or HCAHPS assessment, means not only more patients choose your facility but also that you receive a higher reimbursement of funds on Medicare services. So how is your organization measuring up? 

The crucial first step to reinforcing your commitment to quality patient and family-centered care is engaging your employees, which is absolutely necessary in managing your patients’ experiences. “Only with engaged employees can an organization drive customer or patient experiences, ” says employee engagement expert Gregg Lederman. Gregg has helped many healthcare organizations manage their patient experiences to drive employee engagement, productivity, profitable growth, and yes, even their HCAHPS scores. 

Would you like to know about a patient satisfaction metric that lets you compare the experience you think your facility is delivering, to the experience actually being delivered to your patients? To learn more about Gregg Lederman's unique methodology, please contact Amy Crocker at Standard Ovation: 913.498.9773 or

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Gregg Travels From: Rochester, New York



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